Booking a plumber
All bookings happen by phone at (365) 413-5241.
In an emergency
Stop the water first, then call. The answers below cover the most common situations.
More questions
How do I shut off the water in an emergency?
Close the main shut-off valve, normally found downstairs beside the meter, against the front foundation wall. Turn it clockwise until it stops.
A pipe has frozen solid. What now?
Open the nearest tap, apply mild heat from a blow dryer or a well-spaced heater, and keep any flame away. Phone us when the ice plug cannot be located or the pipe has split.
How long do water heaters last?
Expect a storage tank to serve somewhere in the range of a decade or a bit more, with hard water and skipped flushing shortening that. Tankless units can last longer with regular descaling.
My sump pump keeps cycling in April. Is that a problem?
Melting snow and spring showers lift the water table against your walls, so frequent starts are expected; still, constant running or a pump that never stops can signal a stuck float or failing check valve.
Are chemical drain cleaners a good idea?
They can damage older pipes and rarely clear a full blockage. Mechanical cleaning is safer.
Does the City offer help with backwater valves?
Richmond Hill has run basement flood protection subsidies at various times. Ask the City what is on offer today before booking anything.
Will you name a figure on the phone?
We will walk you through how that kind of job normally goes, though a price is agreed once the plumber has seen the problem.
Do you handle gas appliances?
We install gas lines and gas water heaters. Ontario allows only certified gas fitters to work on gas piping.